Orders

Track ticket orders, view details, resend emails, and issue refunds.

The Orders page lists every purchase made through your registration form. Open it from Orders under the Sales section of the Management Console sidebar. Each order shows the buyer, what they paid, and the current fulfilment status at a glance.

Reading an Order

Every order card shows:

Order Ref and Date: the order reference number and when it was placed.
Name and Email: the buyer’s billing details.
Attendees: how many attendees are covered by the order.
Total: the amount charged, including any Discount code applied.
Status: the current state of the order (see below).
Email status icons: at-a-glance indicators for whether the confirmation email was sent, delivered, or bounced, whether the ticket email was sent, and whether a refund email went out.

Orders list showing buyer, totals, and status

Order Statuses

PENDING: payment has not completed yet.
PROCESSED: payment succeeded and the order is fulfilled.
REFUND INITIATED: a full refund has been requested and is processing.
PARTIAL REFUND INITIATED: a partial refund has been requested and is processing.
REFUNDED: the order has been fully refunded.
PARTIAL REFUND: part of the order has been refunded.

What a Paid Order Does

The moment a payment succeeds (or a free order is placed), the order is fulfilled by itself:

flowchart TD
    C["A buyer completes your<br>registration form"] --> P{"Payment<br>succeeded?"}
    P -- "Not yet" --> PE["<b>PENDING</b>"]
    P -- "Yes, or a<br>free order" --> PR["<b>PROCESSED</b>"]
    PR --> G["Each attendee joins<br>the guest list,<br>with their tickets"]
    PR --> OC["<b>Order confirmation</b><br>with the invoice,<br>to the buyer"]
    PR --> EP["<b>Event pass</b> with<br>their e-ticket, to<br>each attendee"]
    PR --> V["A <b>visa request</b><br>for anyone<br>who asked"]
    PR -. "You refund all<br>or part of it" .-> RF["<b>Refund notification</b><br>to the buyer"]

The three emails are previewed under Sales Emails in the sidebar, and use the sender and branding from Emails.

Order Actions

Each order provides quick actions:

View Details: open the full order, including line items and attendee information.
View Email Logs: inspect the delivery history of every email tied to the order.
Issue Refund: open refund management to refund all or part of the order. This is available to admins and moderators on orders that have been processed.

Tip

Refunds are processed through Stripe and can take several days to appear on the buyer’s statement. The order status updates automatically as Stripe confirms the refund.

Reporting

For revenue totals, Stripe fees, and estimated payouts across all orders, see the Financial Report.